RealPage provides a technology platform that enables real estate owners and managers to change how people experience and use rental space. Clients use the platform to gain transparency into asset performance, leverage data insights and monetize space to create incremental yields. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 24 million units worldwide from offices in North America, Europe, and Asia.
At RealPage, we’re always looking for talented professionals who thrive in a collaborative environment that celebrates innovation, creativity, and the achievement of results. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging and valued for bringing their authentic selves to work every single day.
Date and Time:
16th July – 17th July , 10.30 AM – 5.30 PM
Address: Building 20 K.Raheja I.T. Park, 5th Floor, Building No. 20, Raheja Mindspace, Hitech City Rd, Vittal Rao Nagar, HITEC City, Hyderabad, Telangana 500081
Job description
RIMARY RESPONSIBILITIES
- Deliver customer centric care via phone, chat or email interactions with customers that drives customer satisfaction.
- Leverage understanding of the industry, customers portfolio of products, and their business processes to deliver a personalized experience with every customer interaction.
- Document customer interactions through the ticket management system.
- Establish relationships and trust with customers during interactions.
- Provide basic training to customers that may require a how-to session and walkthrough.
- Troubleshoot integrated products with customers to isolate issues to root cause.
- Manage situations that require real-time solutions and setting clear expectations on resolution plans.
- Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics.
- Document product knowledge solutions when applicable.
- Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned product support areas and more as career progresses.
- Perform additional duties as required.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- 1-5 years of customer service experience.
- Strong technical and troubleshooting skills (PCs and Internet computing).
- Strong verbal, written and interpersonal communication skills.
- Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel).
- Operate during assigned shift determined upon hire based on business need.
- Ability to work a flexible schedule, occasional overtime may be requested.
- Minimum of 30 wpm typing skills.
Role:
OtherIndustry Type:
Software ProductDepartment:
OtherEmployment Type:
Full Time, PermanentRole Category:
Other
Education:
Any Graduate
For More JOB Updates Join Our Whatsapp Group Click Here
