Swiggy is Indias largest online food item ordering & delivery chain, it also tops the chart of India’s Unicorn startup lists. It’s a Bangalore-based startup started in 2014, and as of now, it’s expanded to more than 100 Indian cities. Swiggy propelled quick pick-and-drop food delivery applications to make the life of people simpler. It gives a single window to request from an extensive variety of restaurants along with an entire food entering and conveyance arrangement that connects neighbourhood eateries with foodies
In August 2020, Swiggy launched its instant grocery delivery service called Instamart using a network of dark stores. In early 2021, the company closed Swiggy Stores and expanded its operations under Instamart. In 2023
1 – 6 years
3-5.5 Lacs P.A.
Time and Venue
12th April , 9.30 AM – 5.30 PM
Bundl Technologies Pvt Ltd ( SWIGGY ), 4th Floor, Yashshree Tech Park, Plot no 11, Huda Techno Enclave Sector ID Hyderabad, Rangareddy – Telangana – 580081 (View on map)
Contact – Soorya G ( 9380491140 )
Job description
Role & responsibilities
- Recommend and advise on best practices of picking and packing to improve Cx experience.
- Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
- Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
- Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
- Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
- Provide recommendations on the training aspects required to deliver/improve Cx metrics.
- Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
Preferred candidate profile
- Graduate / 3-5 years of retail management experience
- Must have led 15+ people/ employees at Retail/ Store.
- Problem solving, data-driven decision-making
- Adaptability to dynamic situations.
- Experience from retail/FMCG/ quick commerce Industry.
Perks and benefits
- Monthly Incentives
- Medical Benefits
Role:
Retail Store ManagerIndustry Type:
RetailDepartment:
Merchandising, Retail & eCommerceEmployment Type:
Full Time, PermanentRole Category:
Retail Store Operations
Education:
Any Graduate
