At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.
DATE AND Time:
18th October , 9.30 AM – 12.30 PM
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase.J P Nagar,Bengaluru, Karnataka 560078 Landmark: Near Sindhoor Convention Centre
1 – 3 years
Not Disclosed
Job description
EXCLUSIVE WALK-IN DRIVE FOR “Semi Voice-Order Management” at BANGALORE on 18th Oct 2024
Greeting from Infosys BPM Ltd.,
You are kindly invited for the Infosys BPM:: Walk-In Drive on 18th Oct 2024 at BANGALORE.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume
***Please use below link to apply and register your application.
Interview Information:
- Interview Date: 18th Oct 2024
- Interview Time: 09:30 Am till 12:30 Pm
Interview Venue – BANGALORE::
Bangalore JP Nagar Venue:
Infosys BPM Limited.,
#785, Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road, Sarakki,
1st Phase.J P Nagar,Bengaluru,
Karnataka 560078
Landmark: Near Sindhoor Convention Centre
Note – No Candidate parking facility available at JP Nagar recruitment center location.
Documents to Carry:
- Please carry 2 set of updated CV(Hard Copy).
- Please carry Face Mask**.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
Job Description::
- Job Location: Bangalore
- Qualification: Any Graduates (15 years Graduation)
- Shifts: Night Shift
- Experience: 1 to 3 Years
- Role: Senior Process Executive/Process Specialist
- Notice Period: Immediate or 7 Days
Purpose of the Role:
- Processing of Transactions received from the customers, partners etc.
- Handling of partners calls/chats and provide resolutions for their queries raised
- Ensuring requests are handled well within the SLAs agreed and with utmost quality
- Engage customer, understand their needs and translate this need to clients work requirement, and set proper expectations about delivery time
- Maintain ownership and accountability of requests
- Collaborate with cross-functional teams for successful customer outcomes
Required Skill Set:
- Graduate / Postgraduate in Arts/Commerce
- 1-2 years of experience in Quote to Cash Domain
Professional Competencies:
- Client Centricity and Metric Management :
Exhibits working knowledge of complaint handling procedures adequate to understand when to escalate matters and to whom. Shows basic awareness of client business and key processes to relate own area of work to client outcomes
- Quality, Knowledge management:
Shows awareness and usage of Standard operating procedure and updates managementDemonstrates basic understanding of Audit plans
- SLAs and performance management:
Demonstrates basic understanding of data elements (Transactional level details, SLA parameters at the individual level)
Behavioral Competencies:
- Customer Orientation:
Seeks to understand customer needs and builds credibility
- Ability to handle difficult situations, diffuse customer conflict by showing empathy; properly positioning in enforcing business rules that must be followed and offering alternative solutions where appropriate
- High impact communication:
Structure thoughts, uses simple words and is proficient in both written and oral English
- Advanced proficiency level in written and verbal English for business communication
- Analytical ability: Breaks down problems into its constituent parts to get a better understanding of issues. Evaluates the available solution options while solving problems
Others:
- Flexible to work in any shifts. Should be flexible to work on weekends/ extended working hours during month-ends/ quarter/ year-ends
- Working knowledge of any of the ERP systems (Oracle / SAP etc.)
Good to Have Skills:
- Understanding of Quality concepts
- Experience in handling customers directly will be an added advantage
- Technical competency:
- Proficient computer skills
- Intermediate MS Office skills, intermediate to advanced MS Excel skills, including v-lookup, pivot tables and formulas
Regards,
Infosys BPM Recruitment team.Role:
OtherIndustry Type:
BPO / Call CentreDepartment:
OtherEmployment Type:
Full Time, PermanentRole Category:
Other
Education:
Any Graduate
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