Firstsource is a specialized global business process management partner, and an RP-Sanjiv Goenka Group company. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.
We make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
DATE AND TIME:
Date: 6th to 14th November 2024
Time:11.00 AM to 2.00 PM
Note:
- Interested candidates must directly walk into the FirstSource office for the interview process.
- Point of contact: Haritha-HR (Walkin Directly to Office for Face-to-Face Interview).
- Can complete all the rounds of interview in single day.
Company Name: Firstsource
Job Location: Hyderabad
Job Type: Walkin
Role Category: Non Voice
Job Position: Customer Support Executive
Experience: Freshers/Experienced
Salary: Rs. 2,50,000 – 3,50,000/- per annum
Qualification: Undergraduates, Graduates
Job Description:
- We have an exciting opportunity for freshers and experienced candidates with good communication skills for International Non Voice and Voice Support.
- We are looking for immediate joiners.
- Will have excellent growth opportunities with organization.
- Will have decent incentives based upon the upselling processes.
- Transport boundary would be 23KM from office.
- One way cab will be provided.
- Another way shuttle services will be provided till or from raidurg metro station.
Roles & Responsibilities:
- Revert on chats written by customer on varriety of issues.
- The agent will have to present and sell company services to current & potential customers.
- Resolve customer problems in a timely manner.
- Take ownership & deliver on customer commitments.
- Liase with others within the process in the event where customerquery can’t be resolved at first point of contact.
Eligibility Criteria:
- Intermediate or Graduate freshers can apply (NO BE/BTECH freshers).
- Graduates or Undergraduates with 1 year experience into international non voice or voice process candidates can apply.
- Looking for excellent verbal communication.
- Prior experience into international non voice or voice process would be an added advantage.
Mode of Interview:
- F2F HR Round.
- Essay Assessment.
- Live Chat Round.
- Operations Manager Round.
Documents Required:
- Please carry an updated resume and government photo ID proof.
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