Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit www.genpact.com.
DATE AND TIME:
12th November, 11.00 AM – 2.00 PM
Walk-In Venue: Task Regional Office 7535+56V, VDO’s Colony, Khammam, Telangana 507002
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact Walk-In Drive for Customer service: Non-Voice / Voice roles|| Walk-in Venue: Khammam || Work location: Hyderabad/ Warangal on 12th November 2024
- Walk-In Drive: 12th November 2024
- Walk-In Venue: Task Regional Office 7535+56V, VDO’s Colony, Khammam, Telangana 507002
- Job Location: Hyderabad /Warangal (Only work from office)
- Languages known: Hindi + English / Only English
- Shifts: Flexible with any shift
- Experience range: 0-1 year
Responsibilities
Customer Service -Non voice roles
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
Customer Service -Voice roles
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except Law)
- Freshers are eligible
- Candidates with previous exp.(upto 1 year) in customer service roles can also appear for interview.
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
Role:Customer Service
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre
Department:Customer Success, Service & Operations
Role Category:Customer Success, Service & Operations – Other
Employment Type:Full Time, Permanent
Education
Any Graduate
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