HCL Tech -WALK IN- Senior Customer Support - Voice Process 26th & 27th Nov

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

At HCLTech, you’ll supercharge your potential. You’ll find your career. And you’ll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

DATE AND TIME:

DATE:26 November – 27 November

TIME: 10.30 AM – 1.00 PM

Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119

Contact – Freddy

EXP:1 – 4 years

Not Disclosed

LOCATION:Chennai

Job description

WALK – IN FOR Experience – Customer Support – Healthcare inbound, outbound voice, International Voice & Semi Voice process – 26th & 27th November – 11am – Meet HR Freddy @ Sholinganallur ELCOT campus.

Role :- US Healthcare Process Voice Process

Eligibility:

Candidate with very good communication.
Experience in customer handling/ Healthcare
1-6 years of prior experience in denials management, healthcare billing, or a related role.
Strong understanding of medical billing processes payer requirements and CARC/RARC codes,
Excellent problem-solving and negotiation skills.
Detail-oriented with strong analytical skills.
Excellent communication skills, both written and verbal.
Proficiency in using healthcare billing software and Microsoft

Roles & Responsibilities:

* Denial Identification and Analysis: Identify, categorize, and analyze denials and underpayments from Explanation of Benefits (EOBs) and Electronic Remittance Advice (ERAs).

– Claim Resubmission and Appeals: Correct and resubmit denied claims, or prepere and submit appeals following payer guidelines and timelines.

* Payer Communication: Communicate with insurance companies to resolve issues leading to denials and ensure accurate reimbursement.

* Preventative Action: Review denial trends and work with other

RCM teams to implement processes that can prevent future denials.

* Experience in analyzing and resubmitting Denials in multiple specialties (Denia s due to Medical Coding, Authorisation, etc).

Perks and Benefits:

1. Cab provided (chargeable)

2. World class exposure

3. Excellent working environment

4. Salary – Best in industry

5. Shift – Flexible with any shifts (Night)

Regards