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DATE AND TIME:
DATE:4th March
TIME:12.00 PM – 1.30 PM
VENUE:Raheja Mind Space, Tower No. 7, Opp. Airoli Railway Station, Airoli, Navi Mumbai
Contact – Pooja Shirke
EXP:1 – 4 years
Not Disclosed
LOCATION:MUMBAI (ALL AREAS)
Job description
Requirements – Associate (UK HR operations – Blended Process)
Work Experience – 9-48 months
Summary
- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience – Minimum 9+ months of experience in international back office process
Category – International customer service
Required Document – Voter id or Passport is mandatory
Working Conditions – Afternoon shift (5 days working). Saturdays and Sundays are fixed off
Transport – One way transport will be provided.
Education Skills – Any graduate – BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM
Work Location – Airoli
Mandate to carry hardcopy of resume, your original ID Card (Aadhaar and PAN)
Role:
Voice /Blended -Others
Industry Type:
BPM/BPO
Department:
CUSTOMER SERVICES ,SUCCESS,& Operations
Employment Type:
Full Time, Permanent
Role Category:
Voice / Blended
Education:
Any Graduate, B.Sc in Any Specialization, B.Com in Any Specialization, B.Tech/B.E. in Any Specialization, B.A in Any SpecializationPG:
M.A in Any Specialization, M.Com in Any Specialization, Any Postgraduate, PG Diploma in Any Specialization, MBA/PGDM in Any Specialization
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