Tech Mahindra -International Voice Process Service Desk

Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra has over 146,000 employees across 90 countries

0 – 5 years

3-6 Lacs P.A.

Hyderabad

Time and Venue

8th May , 11.30 AM – 2.00 PM

Survey No. 62, TMTC SEZ, 1 A, Qutubullapur Mandal, Bahadurpally, Hyderabad, Telangana 500043

Contact – Faraz Anwar ( 7980124030 )

Job description

Mention HR Faraz on your CV for smoother interview process.

Tech Mahindra is hiring for SERVICE DESK role. (WORK FROM OFFICE ONLY)

Job Location – Hyderabad

FRESHERS with excellent comms and technical knowledge CAN ALSO APPLY.

GRADUATION IS MANDATORY FOR THIS JOB ROLE.

Share your RESUME : Faraz Anwar – 7980124030

Looking for IMMEDIATE JOINERS ONLY. (NP should be less than 10days)

Role & responsibilities :

Voice & Email technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Proactive monitoring & Perform documented Escalation process.
Working knowledge of Active directory, Multifactor authentication, Access requests for applications.
Experience on ITSM tools.
Understanding of Priority matrix & Escalation Matrix.
Aware of KPI and SLAs
Experience on Remote tools and troubleshooting.
Working knowledge on Windows/MAC OS.
Troubleshooting on Application Support (Off Shelf or Customized), Printers & MFDs, VPN software and Collaboration tools, Password Reset tools, MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking, Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

Preferred candidate profile :

Willingness to work in 24/7 environment.
1 year or more experience in similar role. (Technical Support/ Service desk/ Desktop Support etc)
Experience on Desktop support, application support.
Exposure on ITSM ticketing tools
Applicant must be a graduate.
Freshers with good technical knowledge

Perks and benefits :