Wipro Enterprises (P) Limited (Formerly Azim Premji Custodial Services Private Limited), was incorporated under the Provisions of Companies Act, 1956, is headquartered in Bangalore, India. The Company primarily carries on the businesses of Consumer care products, Domestic & Commercial lighting and Infrastructure engineering which were transferred pursuant to the Scheme of Arrangement of Wipro Limited (“Wipro”) with effect from March 31, 2013, with the appointed date as on April 1, 2012.
DATE AND TIME:
- Date: 2nd – 4th September 2025 (Tue–Thu)
- Time: 10:00 AM – 12:30 PM
- Venue:
Wipro Ltd – S4, Doddakannelli, Kaikondrahalli,
Sarjapur Road, Bengaluru, Karnataka – 560035 - Contact Person: Pallavi M
Job Details
- Company: Wipro
- Role: IT Service Desk Analyst – L1 (Technical Support, Voice/Blended)
- Eligibility: Freshers & Experienced (0–3 years)
- Openings: 20
- Experience Required: 0–3 years (IT Helpdesk / Global Service Desk)
- Employment Type: Full Time, Permanent
- Department: Customer Success, Service & Operations
- Location: Sarjapur Road, Bengaluru
- Shift: 24×7 rotational shifts (Work From Office, 5 days/week, 2 weekly offs)
- Salary: Not Disclosed
Roles & Responsibilities
- Provide technical support for end users (applications, OS, networks).
- Diagnose, prioritize, and resolve IT incidents via calls, chat, email, or walk-in.
- Escalate urgent issues & ensure SLA compliance.
- Log and document all service desk interactions.
- Troubleshoot standard applications (Outlook, O365, VPN, Zoom, etc.).
- Ensure excellent customer service & user communication.
ELIGIBLE:
Any graduate (no stream restriction)
0–3 years experience in IT helpdesk (Voice / Global Service Desk preferred)
Strong communication skills (verbal & written)
Knowledge of ITIL framework & troubleshooting
Basic understanding of Networking (DHCP, DNS, TCP/IP, VPN)
Knowledge of Windows / Mac OS, VDI, MS Office, O365, Outlook, Zoom, Jabber, Browsers, VPN
Must be open to night shifts, weekends & holiday support
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