At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.
DATE AND TIME:
Dates: 7th February 2026
Time: 10:00 AM to 1:00 PM
Venue: Infosys STP gate no. 2, Madhava Reddy colony, Landmark: Opposite ISB college, Interview building no.2 ground floor.
Contact – Neha Sharma
Mode: 100% Work from Office (WFO)
JOB DETAILS:
Location: Hyderabad (Interview)
Job Location: Hyderabad
Open Roles: Technical Support Specialist
Location: Hyderabad
Work Mode: Work from Office
Shifts: 24×7 rotational shifts
Experience:2–4 years of Experience
1. Job Title: Technical Support Specialist (QA)
Role Overview:
Position Summary
- Perform Quality Audits/DSAT analysis.
- Performing deep dives to identify opportunities.
- Deriving meaningful insights from the analysis.
- Providing feedback
- Performing RCA
- Identifying and implementing changes and best practices.
- Deep dive on escalations, identify trends and plan mitigations.
- Well versed in root cause analysis and 7 QC tools
- Min 2 year experience documented as a QA & have experience in Auditing calls, tickets.
- Have knowledge on WHY analysis, Quality parameters, types of feedback.
Education:
- Any Graduate
- Willingness to work in rotational shifts
- 24X7 operations
- Flexible with Weekly Offs
What You Need to Bring
- Excellent communication skills (written & verbal English)
- Willingness to work in 24×7 rotational shifts
- Any Full-time Graduate (No backlogs)
- Commitment to 100% Work from Office (No Hybrid)
- Readiness to complete client-specific training
- Ability to handle 24×7 rotational shifts
Documents to Carry:
- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
Education:
Any Graduate
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