Accenture is a global professional services company specializing in Digital, Cloud, and Security. With a workforce of 674,000 employees across 120+ countries, Accenture delivers innovation through Strategy, Consulting, Technology, and Operations services.
Serving clients in 40+ industries, Accenture combines technology and human ingenuity to drive transformation and shared success.
Accenture plc is a multinational professional services company headquartered in Dublin, Ireland, that specializes in information technology services and management consulting. It was founded in the United States in 1989. A Fortune Global 500 company, it reported revenues of $64.9 billion in 2024.
DATE AND TIME:
- Date: 4th November 2025 (Tuesday)
- Time: 11:30 AM – 4:00 PM
- Venue:
Accenture Office (Gate No: 3, MDC2B, Ground Floor)
Godrej Boyce Complex, Off LBS Marg,
Vikhroli (West), Mumbai – 400079 - Contact Person: Azlifa Mulla
Job DETAILS:
Customer Support Associate (Voice & Email Process)
Job Responsibilities:
- Handle inbound calls, voice & email queries from international customers.
- Provide Tier-2 customer support ensuring 100% issue resolution & satisfaction.
- Guide users via phone/email or navigate them through self-service portals.
- Adhere to client-defined and internal processes for consistent service quality.
- Work collaboratively to meet quality and productivity targets.
QUALIFICATION:
- Education: Any Graduate
(HSC with minimum 1 year experience can also apply) - Experience: 0 – 5 years
- Communication Skills: Excellent oral and written English communication
- Shift: 24×7 (Night Shifts, rotational week off)
Work Location:
Vikhroli – Mumbai
Employment Type:
Full Time – Permanent
Salary:
Not disclosed (Competitive pay + incentives based on performance)
Benefits:
- Two-way cab facility (pick-up & drop within transport boundary).
- Excellent learning & growth opportunities within Accenture’s global operations team.
- Exposure to international process & client interaction.
Skills:
- Excellent verbal & written communication
- Problem-solving & customer empathy
- Email & ticket management
- Basic computer proficiency (MS Office, CRM tools)
- Ability to handle night shift
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