Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
Date and Time:
21st August , 9.30 AM – 1.00 PM
Cognizant office, Ground floor, ISC-1, Nanakramguda, Financial district, Hyderabad
Contact – Bethapudi Koojitha Priya
0 – 3 years
Not Disclosed
Job description
Role & responsibilities
Understand and remain up-to-date with clients policies and guidelines Review user reports regarding website content Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner Make well-balanced decisions and help resolve inquiries according to defined policies and procedures Serve as an advocate for the user community Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content Review the reported content within agreed turnaround times and standards of quality Recognize trends and patterns, and escalate issues outside policy Fulfill base productivity and quality requirements of the client Respond to user inquiries with high quality, speed, empathy, and accuracy Gather, analyze, and utilize relevant data to develop ways to improve overall user experience Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community Identify inefficiencies in workflows and suggest solutions Review of sensitive content sometimes involving graphic or disturbing subject matter
Preferred candidate profile
Well developed logic based decision making and ability to triage and escalate borderline cases Excellent communication (verbal and written), facilitation and interpersonal skills Passion for corporate mission and ensuring a world class user support experience Quick learner and adaptable to learn new processes, concepts, and skills Excellent organizational and time management skills Results-oriented, self-directed, and inquisitive Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard A reliable, proactive approach to entrusted tasks Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding teamoriented environment Passion for social media. Conversant with channels that provide on demand Video Neutral mindset to alternative video content that needs classification Must have some inclination/ viewpoint towards any/some of the following : o Social media regulation o Online free speech o Govt regulated Internet controls o Support for vulnerable sections of the society o EU policy making o Business process efficiency o Project management,Role:
Voice / Blended – OtherIndustry Type:
IT Services & ConsultingDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Voice / Blended
Education:
Any Graduate
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