Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
Date and Time:
28 August , 10.00 AM – 12.00 PM
Plot No 24 26 Financial District, Nanakramguda Village,Gachibowli, Hyderabad, Telangana 500032.
Contact – Bhavana/Koojitha
Job description
Dear Candidate,
Freshers- Any graduates
Please find the JD & interview venue below for your reference.
Day-to-day responsibilities may include, but are not limited to:
- Understand and remain up-to-date with clients policies and guidelines
- Review user reports regarding website content
- Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Serve as an advocate for the user community
- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfill base productivity and quality requirements of the client
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions
- Review of sensitive content sometimes involving graphic or disturbing subject matter
Qualification Required:
- High School Diploma
- Fluency in English plus 1 other language French, Italian, Arabic, Spanish, Russian Basic Qualifications
- Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive.
Role:
Customer Success AssociateIndustry Type:
BPO / Call CentreDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Customer Success
Education:
Any Graduate
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