Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
Date and Time:
19th October , 9.30 AM – 5.30 PM
Building 12A, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081
Contact – Mehmood Alam ( 7338781013 )
- Qualification:Any Graduate
- Experience : 06-10+years
- Job Location:Chennai, Bengaluru
- Openings: 01
- Role: Major Incident Manager
Job description:
- Record and validate received major Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Validate first-line investigation and diagnosis of all Incidents by working with support groups.
- Owns all Critical Incidents throughout the lifecycle.
- Responsible for the complete process adherence and handling of incidents according to SLAs.
- Responsible for handling P1 incidents and work with Incident Coordinator when it becomes a Major Incident.
- Identify & prioritize Incidents at risk of breaching Service Level Agreement/Operational Level Agreement.
- Verify resolution provided by support groups.
- Ensure the closure of all resolved Critical Incident records.
- Driving the efficiency and effectiveness of the incident management process.
- Handle the activities based on the SOP’s
- Facilitate the voice Bridge during the Critsit
- Send regular updates during the outage.
- Follow-up and track the RCA’s.
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