Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
Date and Time:
13th September , 10.00 AM – 1.00 PM
Cognizant Technology Solutions – ISC Plot 25, 26/27,ISB Road, Financial District, Nanakaramguda Hyderabad, Telangana – 500032.
Contact – Bhavana
Job description
Cognizant is looking to hire talented individuals on a full-time basis. In this role, one will need to read/listen to an entire conversation followed by Writing a comprehensive summary & Summarizing the conversation into Facts based on the conversation between two or more individuals. Conversations include details gathered for relevant services(eg: consumer products & services, merchandise, reservations, medical appointments, insurance etc). Candidates will have complex Training and Policy Guidelines and will further have to manage the process metrics on a daily / weekly and monthly basis.
Key Responsibilities
- Produce clear, concise, and accurate summaries of the conversation
- Organize information in a logical and coherent manner
- Write summaries that are engaging and easy to read
- Basic Cultural awareness of the IN/US market to be able to identify a Users Request
- Keen Listening Skills to gather relevant information
- Creating a Title/Subject Line for Each Summarized Conversation
- Basis the conversation between agent & Business, create, edit the Summary of the entire conversation which will be used as a message being sent to the User(accuracy and clarity is the key)
- Identify relevant / irrelevant aspects which need to be added in the Summary
- Proofread and edit summaries for grammar, spelling, and punctuation errors
- Making sure the tasks allotted are completed within the defined SLA/TAT time.
- Should be able to work independently and understand his/her performance metrics for improvement opportunities.
Skills required
- Strong Writing Skills: Should be able to write, edit a clear & concise summary that is free of grammar and spelling errors
- Mandatory competency: Good Hindi & English comprehension Skills to understand various accents
- Reading and Comprehension: Should be able to read and comprehend content given, and establish context with the given task.
- Research skills: Ability to conduct thorough research using Google Search platform on a variety of topics related to the Users Request.
- Cultural & General Awareness: Should have awareness on consumer products & consumer services such as food & beverages, restaurant, leisure activities, lifestyle entertainment domains, medical, merchandise.
- Work timings: Flexible to work in rotational shifts and weekends depending on the business requirement.
- General skills: Attention to detail and accuracy, proficient with computers and Google Slides, Google Docs, Google Sheets & equivalent platforms.
Qualification & Work Experience
- Graduate Level (Bachelors Degree)
- 2 – 6 years of experience (with preference to experience in fields related to writing and editing, creative writing, etc.).
Role:
Non Voice – OtherIndustry Type:
BPO / Call CentreDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Non Voice
Education:
Any Graduate
For More JOB Updates Join Our Whatsapp Group Click Here
