Cognizant-Walk In -Sr. process Executive -Customer support- Voice -Hyderabad- Jobs Career Info

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

1 – 5 years

Not Disclosed

Hyderabad,Telangana

Time and Venue

1st April , 11.00 AM – 2.00 PM

Cognizant Technology Solutions. Address. Building 12A, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana

Contact – Kaneez

Job description

Candidates from technical background are highly preferred for this Non tech voice Customer support.

Senior Process Executive – Voice

Key Responsibilities:

Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing knowledge base to provide a customer facing root cause assessment.
Provide customer facing bug progress summary using available tools and platforms.
Flexibility to work across multiple rotational shifts/night shifts
Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator.

Education Requirements:

Bachelor’s Degree in Science / Technology / Engineering / Mathematics / Computer Science /Computer Applications / Information Technology.

Key Skills and Experience:

1-2 years of call center customer care experience, preferably in a technical environment.
Low to medium awareness on GCP/G Suite products and features Experience in working in a customer centric operation resolving technical or operational issues.
Strong troubleshooting and diagnosis skills in a technical environment.
Strong sense of business ownership, personable accountability, and customer focus.
Works well independently and cross functionally with other teams.
Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
Ability to understand processes and how different pieces of a large process puzzle fit together.
Determination to continuously work to achieve team KPIs which often change.
Capacity to research using internal knowledge bases and documentation.
Aptitude to think critically and work through ambiguity.
Flexible enough to work under different work environments Experience with technical writing and version control a plus.