Launched in 2006, Croma was the first one-of-its-kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India. Over a decade since, Croma has become synonyms for all electronics needs, with its tech-savvy staff, product range, stage presence and the will to help customers.
Bringing alive the promise of a Brighter Every Day for its customers, Croma offers its customers a world-class ambience to shop both in-store and staged at www.croma.com and also allows for a seamless omni-channel’ shopping experience that lets a customer enjoy the best of both the staged & the offline worlds.
With over 6000 products across 200 brands and 150+ stores across 40+ major cities of India, Croma ensures that for each customer, a Brighter Tomorrow begins Today! From the newlywed couple setting up their house to the son reducing his mother’s burden with a washing machine; from the daughter gifting her parents a new LED TV to the newly promoted manager buying an inverter air-conditioner to make the summer bearable, Croma ensures that customers always get more for their money!
With this intent to delight customers all along, Croma launched its own label products in 2008. Brand Croma stands for – Life, More Beautiful; the promise is based not just on the beauty in the way they look but also the value they offer to a customer’s life. The range is a perfect fit, for those who desire a completely feature-packed and quality product.
DATE AND TIME:
DATE:20th February
TIME: 11.00 AM – 4.30 PM
VENUE:Ground & 1st Flr, Phase 1, 755, 36, Kavuri &, CBI Colony, Jubilee Hills, Hyderabad, Telangana 500033
Contact – Mithra ( 9606377534 )
EXP:4 – 8 years
SALARY:7-9 Lacs P.A.
HYDERABAD (NIZAMPET)
Role:
Retail store manager
Industry Type:
Retial
Department:
Retail & Commerce
Employment Type:
Full Time, Permanent
Role Category:
Retail Store Operations
Job description
Roles & ResponsibilitiesCustomer Service:
- Ensure 100% sales process implementation and compliance
- Ensure all customers are attended to appropriately and timely resolution of customer escalations.
- Daily review & follow up on complaints & resolution as per predefined SLA & TAT
- Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback
In-store Merchandising:
- Ensure 100% compliance on Planogram, Merchandising and Ticketing
- Ensure efficient & accurate in-store inventory management
People Management:
- To ensure adequate manpower at all times
- Do a training need analysis and accordingly plan trainings along with the Cluster trainers.
- Review and improve Training Assessment Scores
- Responsible to uphold the Croma culture and ensure decorum and discipline within the store team
- Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees
- Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives
- Lead & ensure 100% compliance on people processes
- Track performance of all team members and recognizes best performers on an on-going basis
Performance Management & Review:
- Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory
- Drive sales and conversion to achieve store targets and improve store performance on all KPIs
- Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action
- Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning
Process:
- Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventionsRole & responsibilities
Education:
Any Graduate
