Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.
DATE AND TIME:
DATE:9th December
TIME:11.30 AM – 3.30 PM
VENUE:Dragonfly Building, Brigade Tech Gardens, ITPL Main Road, Brookfield.
Contact – Cicily Rose ( 9037217168 )
EXP:0 – 5 years
SALARY:1-3.25 Lacs P.A.
LOCATION:Bengaluru
Job description
Role & responsibilities
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
- Resolve customer issues and queries efficiently, ensuring a high level of satisfaction.
- Should be flexible working in rotational night shifts.
Preferred candidate profile
- Excellent communication skills, both verbal and written.
- Proven experience in international customer support.
- Ability to handle customer complaints with empathy and professionalism.
- Strong problem-solving skills and attention to detail.
- Candidates with a BE, BTech, BSc, or PG degree will not be eligible to apply.
Perks and benefits
- Two-way cab facility for all employees.
- Free cab service for female employees after 7:45 PM until 6 AM.
- A supportive and inclusive work culture that promotes professional growth.
- Attractive incentives.
Walk-In Details
- Location: 3rd Floor, Dragonfly Building, Brigade Tech Gardens, ITPL Main Road, Brookfield
- Contact: HR Cicily Rose- 9037217168
Role:
Customer Success, Service & Operations – Other
Industry Type:
Department:
Customer Success, Service & Operations
Employment Type:
Full Time, Permanent
Role Category:
Customer Success, Service & Operations – Other
Education:
Graduation Not Required
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