Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 32,898+ Firstsourcers, we are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and The Philippines.
Our story is centered around our PEOPLE. From day one, you will have the opportunity to play a role in the way our story unfolds. You will be empowered to Aspire, Achieve, and Advance – with benefits and opportunities both inside and outside the office. The way we measure, enhance and reward performance is designed to help you pursue your dreams – in a culture of learning, meritocracy and excellence.
DATE AND TIME:
DATE:7th February
TIME:10.00 AM – 5.30 PM
VENUE Location: Firstsource Solutions Ltd, 5th Floor, Block 1, Survey No 142, BSR Builders, LLP IT SEZ, Nanakramguda Village, Serilingampally Mandal, Hyderabad – GHMC, Ranga Reddy, Telangana – 500008
Contact – Abhishek ( 8125805227 )
JOB DETAILS:
Responsibilities
- Handle inbound customer calls and provide prompt, accurate, and courteous support
. • Understand customer issues and offer effective resolutions as per process guidelines.
- Provide information related to products, services, or general inquiries.
- Follow standard operating procedures and maintain quality and compliance standards.
- Maintain professionalism, empathy, and clarity in every interaction.
- Meet process KPIs such as call quality, customer satisfaction, and schedule adherence. Eligibility & Qualifications
- Education: Graduate / Undergraduate
Strong verbal communication skills with a clear and confident voice.
- Ability to work in US rotational shifts.
- Comfortable with rotational week offs.
- Basic computer navigation and typing skills.
Key Skills
- Good verbal English communication skills
- Active listening, empathy, and problem-solving abilities.
- Patience and ability to handle customer concerns professionally.
- Adaptability to work in a fast-paced environment.
- Positive attitude and willingness to learn.
What We Offer • 2 rotational week offs.
- US shift exposure and international customer service experience.
- Professional training and career progression opportunities.
- Supportive team environment
Role: OtherIndustry
Type: BPM / BPO
Department: OtherEmployment
Type: Full Time, Permanent
Role Category: OtherEducation
QUALIFICATION: Any Graduate
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