Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
DATE AND TIME:
Date: 1st March 2025 (Saturday)
Time: 11 AM – 2:00 PM
Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
Languages known: Hindi + English
Work Location: Hyderabad (Only work from office)
Shifts: Flexible with any shift
Responsibilities
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except law)
- Freshers are eligible
- Candidates with previous experience (Upto 3 yrs) in voice roles are also eligible
- Candidate should be able to Read/speak/comprehend in Hindi and English languages
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
Role:
CUSTOMER SERVICES ,SUCCESS,& Operations
Industry Type:
BPM / BPO
Department:
CUSTOMER SERVICES ,SUCCESS,& Operations
Employment Type:
Full Time, Permanent
Role Category:
Customer Success, Service & Operations – Other
Education:
Any Graduate
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