As the automotive industry revs towards a revolutionary future, adopting technology is no longer a strategic option but a prerequisite for transformation, fostering innovation and bolstering resilience.
The quick adoption of Autonomous Driving (AD) and Advanced Driver-Assistance Systems (ADAS), Software-Defined Vehicles (SDVs), Electric Vehicles (EVs) and Digital Experiences (DX) creates disruptions and opportunities.
However, high-powered technology without a clear strategy is like a turbo-charged engine with no navigation system — brimming with potential but directionless.
At HCLTech, we merge transformative technologies with vigorous strategies, constructing dynamic capabilities that catapult automotive companies into the future. We help you navigate this exciting future by leveraging our portfolio of business-driven solutions, our far-reaching network of partners, our model for transforming assets into platforms, our expertise in verticalizing infrastructure and our efficiency-infused engineering methods.
DATE AND TIME:
Date:4th & 5th February 2025
Time:11:00 AM – 2:00 PM
Interview Location:
HCL Technologies, A-8 & 9, Sector 60, Noida, Uttar Pradesh 201301
Work Location:Noida, Sector-144
Contact Person:Priyanka Shastri
Email:Priyanka.shastri@hcltech.com
Position :
Role: Customer Care Representative – Freshers
Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Process: UK / US Voice Process (International)
Employment Type: Full-time, Permanent
Qualification:
- Any Graduate / Undergraduate can apply
- Exclusions: B.Tech, M.Tech, BCA, MCA, Law Graduates & Regular Students NOT eligible
Experience: - Freshers with excellent English communication skills
- Candidates with UK/US Inbound Calling experience (Preferably in the Banking domain)
Skills Required: - Strong verbal & written communication skills
- Customer service-oriented mindset with professional etiquette
- Ability to handle inbound queries & escalations
Other Requirements: - Willingness to work in rotational shifts
- Two-way cab facility available
Responsibilities:
Handling inbound customer queries for UK/US customers
Adhering to process guidelines to ensure high-quality service
Following escalation procedures for unresolved issues
Ensuring first-call resolution to enhance customer satisfaction
Updating necessary logs (escalation logs, complaint trackers, etc.)
Maintaining data security & ensuring compliance
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