HDFC Bank is India’s largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions.
Promoted by Housing Development Finance Corporation (HDFC), India’s leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a “World-class Indian Bank”. With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments.
We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd’s legacy of leadership in housing finance.
This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country.
Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers’ data. As a precaution
DATE AND TIME:
- Dates: 2nd & 3rd January 2026
- Time: 10:00 AM – 2:30 PM
- Contact Person: Dipanwita Banerjee
- Contact Number: 8910968350
Job Details
- Job Title: Officer – Customer Care (OCC)
- Department: Virtual Care
- Employment Type: Full-time | Permanent
- Payroll: Direct HDFC Bank Payroll
- Experience: 0 – 3 Years
- Openings: 100
- Education: Any Graduate
Work Location
HDFC Bank, Shillong
Near NIFT IT Park, Umsali,
East Khasi Hills, Shillong, Meghalaya – 793018
Responsibilities
Customer Interaction & Query Handling
- Handle inbound customer calls related to:
- Bank Accounts, Credit Cards, Debit Cards
- Deposits, Loans, Mutual Funds, Forex & Prepaid Cards
- Resolve billing, payment, EMI, and statement queries
- Process service requests like:
- Card hotlisting & re-issuance
- NetBanking / Debit Card PIN requests
- Fixed Deposit & Demand Draft requests
- Ensure First Call Resolution (FCR) and adherence to TATs
Call Quality & Compliance
- Maintain service quality benchmarks
- Accurate data capture in CRMNext
- Follow audit, KYC, and authentication processes
- Ensure error-free logging and compliance with bank policies
Cross-Sell & Customer Delight
- Cross-sell eligible products responsibly
- No mis-selling – strict adherence to bank guidelines
- Build strong customer relationships and ensure satisfaction
Performance Expectations
- 90% First Call Resolution (Non-complaint calls)
- Adherence to schedule & shift timings
- Zero audit exceptions
- High call quality & productivity scores
Ideal Candidate Profile
- Good verbal communication skills
- Customer-focused and service-oriented mindset
- Comfortable with voice/blended processes
- Willing to work as per bank schedules
For More JOB Updates Join Our Whatsapp Group CLICK HIRE
