HDFC Bank is one of India’s leading private sector banks, known for its strong customer-centric approach, digital banking solutions, and stable career opportunities. HDFC Bank offers a professional work environment with continuous learning and growth in the banking and customer service domain.
HDFC Bank is India’s largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions.
Promoted by Housing Development Finance Corporation (HDFC), India’s leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a “World-class Indian Bank”. With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments.
We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd’s legacy of leadership in housing finance.
This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose.
Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers.
HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers’ data. As a precaution
DATE AND TIME:
- Date: 31st December 2025
- Time: 10:30 AM – 2:00 PM
Venue:
HDFC Bank
8th Floor, Ambience Mall,
Sector 10, Rohini,
Delhi – NCR
Contact Person: Janit Arora
Job Details
- Position: Virtual Care Officer – Customer Care
- Role Type: Voice / Blended
- Industry: BPM / BPO (Banking Services)
- Department: Customer Success, Service & Operations
- Employment Type: Full-Time, Permanent
- Experience: 0 – 5 Years
- Job Location: Rohini Sector 10, Delhi (Delhi/NCR)
- Salary: Not Disclosed
- Openings: 10
Roles & Responsibilities
- Handle Virtual / Customer Care interactions
- Provide services to HNI (High Net-Worth Individual) customers
- Relationship building for query resolution, sales & services
- Achieve assigned targets and service benchmarks
- Ensure strict adherence to KYC and banking guidelines
QUALIFICATIONS
- Education: Any Graduate
- Experience in customer service or relationship management preferred
- Good communication and customer-handling skills
- Comfortable working in a voice/blended role
Skills
- Customer Relationship Management
- Communication & Interpersonal Skills
- Banking Products & Services
- Target Achievement
- KYC Compliance
Interested and eligible candidates can directly walk in on 31st December 2025 within the interview time slot.
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