IDFC FIRST Bank is a leading private sector universal Bank in India. Our vision is to €build a world class bank in India, guided by ethics, powered by technology, and to be a force for social good€.
IDFC Bank was promoted by IDFC Ltd (est. 1997) which was a premier DFI renowned for financing India€™s infrastructure such as roads, ports, and power projects with a balance sheet of Rs. 75,337 crores. Capital First (est. 2012) was a successful technology led NBFC focused on financing consumer and MSME, with strong track record of growth profits and asset quality with a balance sheet of Rs. 27,351 crores. It has provided over 30 million loans & serves 60,000+ villages, cities and towns in India.
Our bank believes in making customer-first products and the first universal bank to offer monthly interest credit on savings accounts, first to announce ZERO FEES on Savings accounts, first to issue life-time free credit cards with no minimum spend conditions, first to offer dynamic and low APR rates, first to announce €never-expiring€ rewards points, and many more. Since the merger, IDFC FIRST Bank has successfully transformed from an infrastructure and corporate financing institution to a diversified retail led financial institution.
Mission: We want to touch the lives of millions of Indians in a positive way by providing affordable high-quality banking products and services to them.
2 – 7 years
Not Disclosed
Time and Venue
19th July – 20th July , 10.00 AM – 3.30 PM
IDFC FIRST Bank, 20th Floor, Galaxy by Aurobindo, oppsoite IKEA Hi – Tech City Telangana 500081 (View on map)
Contact – Aditya Panda ( 8008160773 )
Job description
Job Role: Elite Banker – First Wealth
Function/ Department: Retail Liabilities
Job Purpose:
Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. Elite Banker to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell.
Roles & Responsibilities:
- Responsible for deepening customer relationships to increase customer relationship value.
- Responsible for driving quality engagements over call with customers by following industry best practices.
- Responsible for increasing mobile banking adoption and drive initial login on Optimus app.
- CASA value builds up and new client acquisition and increase in ‘Product Holding Per Customer’ within mapped portfolio.
- Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer,
- Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement.
- Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
- Ensure monthly operating plan is met to improve scorecard and decile rankings.
- Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
- Ensure strict adherence to the bank policies and compliance.
- Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program.
Secondary Responsibilities:
- Assist audit and ensure compliance to internal and external regulations and guidelines.
- Provide best in-class customer service to all clients to become their primary banker.
Education Qualification: Any Graduation
Experience: 2 to 7 years of relevant experience in Banking or allied Business
Location – IDFC FIRST Bank, 20th Floor, Galaxy by Aurobindo, oppsoite IKEA Hi – Tech City Telangana 500081.
If you are looking forward to be a part of this drive please share your details at – https://forms.office.com/r/m2DwHEbyKd before 12am for the entry pass.
Please carry the hardcopy of the resume and write Aditya Panda on it.
Role:
Sales Support & Operations – OtherIndustry Type:
BankingDepartment:
Sales & Business DevelopmentEmployment Type:
Full Time, PermanentRole Category:
Sales Support & Operations
Education:
Any Graduate
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