IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
DATE AND TIME:
DATE:26 November
TIME:11.00 AM – 5.00 PM
Indusind Bank ltd Hubli, pinto Road. Indusind Bank ltd Dharwad, Shri Rao Saheb ACK Complex PB Road , Dharwad.
Contact – Branch Manager
EXP:1 – 5 years
Not Disclosed
Job description
Indusind Bank Walk-in Interview Service Delivery Manager.
Walk-in Date : 26th Nov 2024.
Work Location : Hubli & Dharwad.
Walk-in Location : Indusind Bank ltd Hubli, Mahalakshmi Mansion, pinto Road , Hubli – 580020.
Walk-in Location : Indusind Bank ltd Dharwad, Shri Rao Saheb ACK Complex, CTS No 69, Near Jubilee circle, PB Road , Dharwad – 580001.
Service Delivery Manager Job Description –
- Services
1. Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
2. Onboarding of new clients through welcome calling
3. Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
4. Ensuring requests and queries of clients are resolved within defined TAT
5. Reducing complaint instance, and ensuring resolution of issues within defined TAT
6. Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc to the clients
7. Managing client servicing at the branch lobby and ensuring maximum client satisfaction
- Sales
1. Acquisition of new clients to the bank, and family accounts of existing clients
2. Engagement with customers to increase cross selling and reduce attrition of customers
3. Cross-selling of products – Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD
- Operations
1. Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)
2. Authorization & audit checks for all operation transactions
Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.
Role:
Customer Success, Service & Operations – OtherIndustry Type:
BankingDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Customer Success, Service & Operations – Other
Education:
Any Graduate
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