Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative business process management (BPM) services and have journeyed through the table stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 42 delivery centers across 16 countries. We employ 57,908 people from 124 nationalities, as of June, 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.
20
Years of Experience
57K+
Passionate innovators spread across 124 nationalities.
235
Satisfied customers
42
Delivery locations spread across 16 countries
2 – 5 years
Not Disclosed
Time and Venue
25 April , 10.00 AM – 2.00 PM
Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, ISB road, Wipro Circle, Financial District, Hyderabad, Telangana Landmark: near Wipro Circle
Contact – Neha Shrama
Job description
Greetings from Infosys BPM Ltd.,
We are hiring for Technical Serice Desk-Voice process (Microsoft Exchange online protection and Admin Center) at Hyderabad. Please walk-in for interview on 25th April at Hyderabad.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
Interview details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 25-April-2024
Interview Venue: Hyderabad
Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, ISB road,
Wipro Circle, Financial District, Hyderabad, Telangana
Landmark: near Wipro Circle
Things to remember while entering the campus: Please wear masks, & follow Covid protocols.
Documents to Carry:
- Carry 2 Copies of print out your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Job Description for your reference:
Role Designation: Technical Support Specialist
Job Location: Hyderabad, work from office
Education Qualification: Full-time B.Sc. or MSC (computer science only) /B.E./Btech/M.Tech /BCA/MCA
Shifts: 24*7 rotational shifts
Experience required: 2 to 4 years
Process: Service Desk-Voice Process
Job Description:
- Excellent communication skills
- Exchange online protection and admin center is mandatory.
- Work experience on O365, active directory, Bit locker, MS teams, BSOD, driver installation, troubleshooting. Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Hyderabad
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts are mandatory.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
Role:
Non Tech Support – Voice / BlendedIndustry Type:
BPO / Call CentreDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Voice / Blended
Education:
B.Sc in Computers, B.Tech/B.E. in Any Specialization, BCA in Any Specialization:
M.Tech in Any Specialization, MCA in Any Specialization, MS/M.Sc(Science) in Computers
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