Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative business process management (BPM) services and have journeyed through the table stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 42 delivery centers across 16 countries. We employ 57,908 people from 124 nationalities, as of June, 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.
20
Years of Experience
57K+
Passionate innovators spread across 124 nationalities.
235
Satisfied customers
42
Delivery locations spread across 16 countries
4 – 6 years
Not Disclosed
Time and Venue
19th June – 20th June , 10.00 AM – 1.00 PM
Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana
Contact – Neha Shrama
Job description
Greetings from Infosys BPM Ltd.,
We are hiring Team Leaders for an International Voice Process.
Interested candidates can walk-in for an interview on 19th or 20th June at Hyderabad. Work location for this job role is in Pune.
Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.
Interview details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 19th, 20th June 2024
Interview Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana
Things to remember while entering the venue: Please wear masks & follow Covid protocols.
Documents to Carry:
- Carry a Copy of print out your updated resume.
- Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).
Role Designation: Team lead
Job Location: Hinjewadi, Pune
Education Qualification: Any full-time graduation / Post Graduation
Shifts: 24*7 rotational shifts
Experience required: 4 to 6 years.
Process: International Voice Process
We are looking for talents with 4 to 6 years of Team lead experience in international voice process. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.
Job Description:
- Excellent communication skills
- Basic Knowledge of Team lead KPI and KRA (Attrition, SLA, C-sat, Shrinkage)
- Must have exp. to handle team not less than 10 members
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues.
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
- Being proactive and show the utmost respect for customer’s time.
- Good time management, ensuring all contacts with customers add value.
- Work from Office / No Hybrid or remote work can be provided
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Talent Acquisition Team
Role:
Customer ServiceIndustry Type:
BPO / Call CentreDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Customer Success, Service & Operations – Other
Education:
Any Graduate:
Any Postgraduate
For More JOB Updates Join Our Whatsapp Group Click Here
