About company
Our story: Infosys BPM is a global leader in business process management.
Reimagining business processes with next-generation digital services
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative business process management (BPM) services and have journeyed through the table stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 42 delivery centers across 16 countries. We employ 57,908 people from 124 nationalities, as of June 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.
20
Years of Experience
57K+
Passionate innovators spread across 124 nationalities.
235
Satisfied customers
42
Delivery locations spread across 16 countries
2 – 4 years
Not Disclosed
Time and Venue
5th June – 6th June , 10.00 AM – 1.30 PM
Near Wipro Circle, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana
Contact – Neha Shrama
Job description
Greetings from Infosys BPM Ltd.,
If you are passionate about gaming, customer service, and technical problem-solving, we encourage you to apply and join our dynamic support team!
Looking for immediate joiners for Technical Support in Gaming Process at Hyderabad.
Interested candidates can walk-in for an interview on 5th or 6th June at Hyderabad.
Gaming Industry Experience is mandatory for this job role.
Interview details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 5th and 6th June 2024
Interview Venue: Near Wipro Circle, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana
Documents to Carry:
- Carry a Copy of print out your updated resume.
- Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).
Job Description for your reference:
Role Designation: Process Specialist
Work Location: Hyderabad
Education Qualification: Full-time graduation / Post graduation
Shifts: Night Shifts
Experience required: 2 to 4 years in Video Games / Player Support process
Roles and Responsibilities:
As a Phone and Chat Agent, you will play a crucial role in providing exceptional customer support to the Gaming users. Your primary responsibilities will involve assisting customers via phone, email, and chat, addressing their billing inquiries, and resolving technical issues related to the Gaming services and products.
Key Responsibilities:
1. Technical Support:
- Provide technical assistance to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues promptly.
- Assist customers in setting up and configuring Gaming device hardware and software.
2. Billing Support:
- Address billing-related inquiries, including payment processing, refunds, and subscription management.
- Ensure accurate billing information and resolve any discrepancies.
- Assist customers with account-related billing concerns.
3. Product and Service Information:
- Educate customers about the products, services, and features.
- Provide detailed information on subscription plans, game titles, and additional offerings.
- Guide users through troubleshooting steps and self-help resources.
4. Documentation and Ticket Management:
- Create and maintain support tickets for customer interactions.
- Document all interactions accurately in the CRM system.
- Ensure timely follow-up and resolution of open tickets.
5. Quality Service Delivery:
- Deliver high-quality customer service by demonstrating excellent communication skills and technical expertise.
- Meet or exceed specified service level metrics for response time and issue resolution.
- Handle both basic and complex inquiries professionally and efficiently.
Additional Skill Set:
1. Customer-Centric Attitude:
- Passion for helping customers and resolving their issues.
- Patience, empathy, and active listening skills
2. Technical Proficiency:
- Familiarity with gaming consoles, games, and services.
- Ability to troubleshoot common technical problems
3. Communication Skills:
- Clear and concise verbal and written communication.
- Ability to explain technical concepts to non-technical users.
4.Problem-Solving Abilities:
- Analytical mindset to diagnose and resolve issues effectively.
- Adaptability to handle diverse customer scenarios.
5.Team Player:
- Collaborate with colleagues and cross-functional teams.
- Willingness to learn and stay updated on console related developments.
Additional Information:
- This position requires working in permanent night shifts.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Talent Acquisition TeamRole:
Technical Support – Voice / BlendedIndustry Type:
BPO / Call CentreDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Voice / Blended
Education:
Any Graduate
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