At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.
DATE AND TIME:
DATE:3rd February – 6th February
TIME: 10.00 AM – 1.00 PM
VENUE:Infosys limited Plot No. 1, Pune, Phase 1, Building-1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulish Pune, Maharashtra 411057
Contact – Harmeet, Sharvari, Neha J
EXP:1 – 2 years
Not Disclosed
LOCATION:BENGALURU (Work from office)
Role:
IT SUPPORT &OTHERS
Industry Type:
BPM &BPO
Department:
IT &INFORMATION SECURITY
Employment Type:
Full Time, Permanent
Role Category:
IT Support
Job Description
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Must adhere and non-negotiables:
- Excellent in communication
- Comfortable working in US shift
- 24*7, flexible shifts
- 100% WFO, no hybrid
Preferred Qualifications: Any Graduate
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Education:
Any Graduate
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