Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative business process management (BPM) services and have journeyed through the table stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 42 delivery centers across 16 countries. We employ 57,908 people from 124 nationalities, as of June, 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company™s senior leaders contribute widely to industry forums as BPM strategists.
At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.
20
Years of Experience
57K+
Passionate innovators spread across 124 nationalities.
235
Satisfied customers
42
Delivery locations spread across 16 countries
Date and Time:
17th July – 18th July , 10.00 AM – 1.00 PM
Infosys Limited, Mantri Cosmos 10th Floor, Financial District Nearby Wipro Circle, Hyderabad
Contact – Moses Edwin Raj
Job description
Greetings from Infosys BPM Ltd.,
We are hiring for Customer Support Voice Process for Pune. Please walk-in for the interview on the 17th and 18th July 2024 in Hyderabad.
Note: Please carry a copy of this email to the venue.
Interview details:
Interview Date: 17th and 18th July 2024
Interview Time: 10 AM to 1:30 PM IST
Address of the Interview Venue:
Infosys Limited, Mantri Cosmos 10th Floor, Financial District Nearby Wipro Circle, Hyderabad
Please find below Job Description for your reference:
Infosys BPM Ltd. is hiring for (Customer Support – Voice)
- Job Location: Pune
- Qualification: Customer Support- Full time Graduates
- Experience: 0-1 Years
Job Description
Job Description: Process Executive
Location: Pune
Employment Type: Full-Time.
Position Summary
- Provide customer support, activation and fulfillment queries and general enquiries and advice to customers ensuring the maximum availability, performance and utilization of knowledge and information systems.
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Analytical and Problem-solving skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
- Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
Technical Skills
- Demonstrate a strong aptitude and knowledge of personal computer hardware/software.
- Possesses a fundamental understanding of internet connectivity (e.g., TCP/IP)
- Possess a fundamental understanding of video, set top box(STB), cable connection, and the difference between HD and SD.
Time Management Skills
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
Communication & Relationships Skills
- To deliver a first line support service, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
- Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Aptitude
- Identification of problems and solutions
- Analysis of data
- Presentation of technical functionality to a non-technical audience
- Working knowledge of MS Office products
- General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
- Ability to work as pat of a team or on own initiative.
- Customer focused
- Proactive
- Self Motivated
- Patient
- Innovative
- Flexible
Job duties and responsibilities
- To improve customer confidence being empathetic to a variety of new and experienced learners needs.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- To participate in an on call rota, providing a 24 hours, first line support service to customers
- Escalate an issue according to the company escalation processes;
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customers account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
Education and other requirement
- Graduate in any discipline
- Willingness to work in rotational shifts
Must adhere and non-negotiables:
Excellent in communication
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
24*7 , flexible shifts
100% WFO , no hybrid
– Additional certifications in customer service/upskilling
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Talent Acquisition Team
Infosys BPM LtdRole:
Voice / Blended – OtherIndustry Type:
IT Services & ConsultingDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Voice / Blended
Education:
Any Graduate
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