IntouchCX is a global customer care and technology company with over 22 years of experience. Formerly known as 24-7 Intouch, we are dedicated to transforming the BPO industry and redefining the role of a contact center agent. Our guiding principles, known as the “10 Things,” drive our professional and personal lives. We offer omnichannel support without limits and design custom-fit CX solutions specific to industries using leading technology, analytics, and expertise
DATE AND TIME:
19th October – 20th October , 11.00 AM – 3.00 PM
Building No: 2a, Maximus Towers,, Raheja Mindspace IT Park, Madhapur, Hyderabad, Andhra Pradesh, India
Contact – Sadia ( 6305713884 )
0 – 5 years
2.5-4 Lacs P.A.
Job description
Greetings From Intouch CX
About Intouch CX:
Intouch CX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job:
We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.
We are hiring for International Chat Process Immediate Joiners are preferred (Customer support)
As a Customer Service Associate, You Will
- Troubleshoot customers issues via Chat, remote access, and diagnostics.
- Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
- Have daily interactions with customers and handle all issues from end to end via chat.
- Go the extra mile to engage customers in solving issues and ensure satisfaction.
- Quickly and effectively build rapport with customers, diagnose and resolve issues
As a Customer Service Associate , You Have
- A minimum of 6 Months of experience of Customer Support with international Clients
- A post-secondary degree in any major Institute
- Fluency in spoken English
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- A flexible schedule Must be okay to work nights
Benefits of working as a Customer Service Associate:
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Transport while working on-site Medical Insurance
- PF and ESI / Health Insurance
- 2 way transportation both pick up & drop
- Incentive plans based on performance
- 5 working days with 2 week offs
Preferred Skills/Abilities/Exposure:
- Graduate/Post Graduate/UG is Also Fine
- Should possess effective and excellent communication skills (Verbal & Written)
- Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
- 100% Work from Office
Work Location: Hyderabad
Note – Candidates who already gave an interview in the last 60 Days are not Eligible.
Interested Candidates can directly walkin for an interview on mentioned dates.
HR Sadia – 6305713884Role:
Customer ServiceIndustry Type:
BPO / Call CentreDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Customer Success, Service & Operations – Other
Education:
Graduation Not Required
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