Kotak Life has bought back its stake from Old Mutual and is no longer in a joint venture, thus making us a 100% owned subsidiary of Kotak Mahindra Bank Ltd. Kotak Mahindra Life Insurance Company Ltd (Formerly known as Kotak Mahindra Old Mutual Life Insurance Ltd.) is a 100% owned subsidiary of Kotak Mahindra Bank Ltd. The company combines its international strengths and local advantages to offer its customers a wide range of innovative life insurance products thereby helping them take important financial decisions at every stage in life and stay financially independent. The company covers over 18 million lives and is one of the fastest growing insurance companies in India.
1 – 6 years
1-3.5 Lacs P.A.
Time and Venue
30 March , 11.00 AM – 5.00 PM
Gen. AK, B wing – 5th Floor, Intellion Square (Bldg No.4 Infinity IT Park, General Arun Kumar Vaidya Marg, Goregaon (E), Mumbai, Maharashtra 400097
Contact – Preeti Bhore ( 8329688957 )
Job description
Hello,
Greeting from Kotak Life Insurance!
Job Location – Goregaon East
Job Role – Outbound Voice Process
Walk-in Details:
Venue – Gen. AK, B wing – 5th Floor, Intellion Square (Bldg No.4 Infinity IT Park, General Arun Kumar Vaidya Marg, Goregaon (E), Mumbai, Maharashtra 400097
Date – 30th March 2024 (Saturday)
Time – 11:00 am – 05:00 pm
Contact Person – Preeti Bhore (8329688957)
Email ID – kli.preeti-bhore@kotak.com
(Mandatory – Before coming for an interview please share your resume at given email ID)
KEY RESPONSIBILITY:
- Make Outbound call to customers to revive the Insurance policy by convincing the customer to pay the outstanding premium
- Should maintain a Professional behavior with the customer throughout the Revival calling process.
- Good communication skills
- Should have convincing skills.
- Give complete and correct information on all the product purchased by the customer if asked by the customer
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on Revival business, productivity and Quality.
- Ensure customer delight and consistent service experience, including success receipt of customer premium payment
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Should be flexible in working as per business requirement
ELIGIBILITY CRITERIA:
Qualification – Graduate Candidate from Mumbai Western Line is prefered
Experience – Minimum 1 year
Role:
Customer ServiceIndustry Type:
InsuranceDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Customer Success, Service & Operations – Other
Education:
Any Graduate
