The Mahavir Group started its journey in 1988 as a travel company and has since evolved into a prominent business conglomerate. We were the first to introduce Mercedes-Benz to Hyderabad in 1998 and have expanded our presence across key cities. Today, we are proud to be a top dealer for Mercedes-Benz, KODA Auto, and ISUZU Motors, and we also manufacture Benelli superbikes in India.
Date and Time:
16th September , 9.30 AM – 5.30 PM
Mahavir Motors Mercedes-Benz Service Center in Hyderabad, Bowenpally Survey No. 32 & 33, Near MMR Garden, Medchal Rd, Bowenpally, Secundrabad, Telangana 500014
Contact – Jeelan ( 9052190004 )
4 – 6 years
6-7.5 Lacs P.A.
Hyderabad( Madhapur, Bowenpally )
Job description
Dear Job Seekers,
Greetings!!!
The Mahavir Group started its journey in 1988 as a travel company and has since evolved into a prominent business conglomerate. We were the first to introduce Mercedes-Benz to Hyderabad in 1998 and have expanded our presence across key cities. Today, we are proud to be a top dealer for Mercedes-Benz, KODA Auto, and ISUZU Motors, and we also manufacture Benelli superbikes in India.
- Position: Customer Service Manager
- Location: Bowenpally, Madhapur
- Preferred Industry: Automobile Industry Only
- Minimum Qualification: Graduate/Post Graduate
Role & responsibilities
- Lead and motivate the customer service team to achieve high standards of customer care.
- Handle complex customer issues and resolve complaints effectively and efficiently.
- Develop and implement customer service policies and procedures.
- Recruit, train, and evaluate customer service staff.
- Conduct regular performance reviews and provide constructive feedback.
- Organize and lead team meetings to discuss goals, issues, and improvements.
- Monitor and analyze customer service metrics to ensure targets are met.
- Implement and oversee service protocols to enhance customer satisfaction.
- Coordinate with other departments (e.g., sales, service) to ensure seamless customer experiences.
- Build and maintain strong relationships with customers.
- Address customer feedback and work on strategies to enhance their experience.
- Implement customer retention programs and initiatives.
- Prepare and present reports on customer service performance to senior management.
- Analyse customer service data to identify trends and areas for improvement.
- Ensure compliance with dealership policies and industry regulations.
- Manage customer service budgets and resources.
- Oversee scheduling and staffing for the customer service department.
- Handle administrative tasks such as documentation and record-keeping.
Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in customer service software and CRM systems.
- Problem-solving skills and a customer-focused mindset.
- Ability to work under pressure and handle challenging situations with professionalism.
Preferred candidate profile
- Education: Bachelor’s degree in Business Administration, Management, or related field preferred.
- Experience: Minimum of 5-7 years of experience in customer service management, preferably in the automotive industry.
We invite applications from professionals within the automobile industry who are willing to relocate to Hyderabad.
If you believe you are a strong fit for the Mahavir Group and are excited to explore opportunities with us, please reach out at leadhr@mahavirmotors.com.Role:
Customer Success, Service & Operations – OtherIndustry Type:
Automobile (Automobile Dealers)Department:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Customer Success, Service & Operations – Other
Education:
Any Graduate:
Any Postgraduate
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