Walk In Address-
Advance Business Hub, An Ascendas It Park H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 ( FOR Email Support & Chat Analyst)
HCL Tech – H01B – P2 – Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2 Hyderabad, India 500081 ( FOR Customer Support Analyst-Adwords)
Date and Time:
31st August – 1st September , 10.00 AM – 5.00 PM
Advance Business Hub, An Ascendas It Park H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 ( FOR Email Support & Chat Analyst) HCL Tech – H01B – P2 – Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2 Hyderabad, India 500081 ( FOR Customer Support
Contact – Ashish Durgapal
Job description
For Email/chat Support
Type of Requirement: – E-Mail Support/Chat Support (Excellent Written & Verbal Communication is a must).
Designation: Senior Analyst (Chat Analyst/ Email Analyst)
Required Work Experience:
- Good fluency of the English language, both written and spoken.
- Driven to deliver an excellent customer experience through resolutions and adherence to response times.
- Experience: Overall Experience- 2years II Email Experience-1+ years.
Skill set Required:-
*Excellent English Written Communication Skills. (MUST HAVE)
*Strong E-Mail Writing Skills with focus on Customer Service.
*Solving Customer Queries Via E-Mail and Chat.
Job Description
- Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
- Ensure all individual metric goals set are met (ex CSAT, TRT (Total Resolution Time) )..etc
- Escalating the issues in a timely manner and work at a fast pace
- Investigate and follow-up appropriately, or make judgments and escalate when necessary
Skill requirement
Technical
- Basic understanding of HTML, Javascript & CSS, Web page behavior, Digital Ads behavior.
- Knowledge of Technical Troubleshoot
- Strong analytical skills
Communication
- Proficient in English writing and speaking skills
Customer Service
- Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
- Ability to work with individuals, companies and large clients
- Should will to work in Night Shift
Nice to have:
- Previous experience in tech-support or tools/applications development domains will be an advantage
- Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
- Experience in Digital Marketing and Campaign Management is an advantage but not a must have
- Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
- Good spontaneous chat etiquettes.
Customer-Support-Analyst- AdWords –
Key Words Troubleshooting, Digital campaigning , Search Engine Optimization, Customer Service, Ad Campaign, Digital Marketing, Digital Advertising, Ads, International Calling, International customer service & Adwords.
Job Description
HCL is hiring for Digital Marketing Role (Experienced),
Designation & Experience Required
- Associate- (6 months to 2 year)
Work Location– Kokapet Hyderabad
Shifts US (Night Shifts)
Cabs Yes- Chargeable Range is 20kms from HCL Office which is in Kokapet.
Graduation is mandatory.
For Experience candidate, Adwords & Digital Marketing experience is must.
Job Description:
Responsibilities: Ads Troubleshooting, Analysts will provide email and outbound call support Services with emphasis on troubleshooting, account optimization, and efficient issue resolution and personalized resolutions for Ad Campaigns for Search, Display, Video, Shopping and App
Required Profile|
Technical:
Social media and Digital marketing knowledge.
Good understanding of internet architecture and web concepts
Familiarity with ad operations, Ad optimization and monetization tools.
Analytical:
Should be able to look at reports and numbers derive meaningful inferences
Willing to learn and apply learning in practical environment.
Customer Service:
Customer oriented & self-motivated.
Ability to work with individuals, companies and large clients
Experience in working in a dynamic and fast paced environment
Willingness to work in a 24/7 environment (mostly night shifts)
Positive frame of mind, open to feedback and must be able to perform under pressure
Contact Person
Ashish Durgapal – ashishdurgapal.a@hcltech.com (For Email Support & ChatAnalyst)
Sabrina, Yasarpu, Yaser (For Customer Support Analyst-Adwords)Role:
Email SupportIndustry Type:
IT Services & ConsultingDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Non Voice
Education:
Any Graduate
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