We make digital ๐ก๐ฎ๐ฆ๐๐งโข by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customersโ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran’s status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Date and Time:
6th September – 7th September , 9.30 AM – 5.30 PM
Sutherland, A1 Block, Ground floor, Gateway office parks, Perungalathur, Chennai. Landmark – Opposite to Perungalathur Railway Station. (View on map)
Contact –ย Shiek HRย (ย 7806964420ย )
Job description
Greetings from Sutherland.! We are hiring for Backend Executive. We are looking for Experienced candidates who want to build their career in the international domain by having decent verbal communication skills.
Interview Process:
- HR Round
- Operation Manager Round
- Voice & Accent Assessment
Job Description:
- Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
- Processes a high volume of consumer inquiries of banking products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Updates customer information and ensures accurate entry of contact information.
- Meets standards of job, such as quality standards, adherence to schedule and average handle time.
- May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumer.
- Other related duties assigned as needed.
You can also come for a Direct walk-in. While coming bring your updated resume and mention the name “Shiek” in the top of your resume.
Walk-In Details: – 06/09/2024 (Friday) and 07/09/2024 (Saturday) 09.00 AM – 01.00 PM
Work Location – Sutherland, A1 Block, Ground floor, Gateway office parks, Perungalathur, Chennai. Landmark – Opposite to Perungalathur Railway Station.
If you are Interested with the above requirement can walk-in directly to office and meet – Shiek Abdullah
And kindly don’t forget to mention the names in the top of the resume
Interested candidates can share your resume to the mentioned Contact number
Role:
OtherIndustry Type:
BPO / Call CentreDepartment:
OtherEmployment Type:
Full Time, PermanentRole Category:
Other
Education:ย
Any Graduate
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