We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran’s status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
DATE AND TIME:
DATE:7th January – 16th January
TIME:10.30 AM – 5.30 PM
Venue:Sutherland Global Services, Shriram Gateway A1 Block Ground Floor Perungulathur.
Contact – Thrisha ( 6381106825 )
EXP:0 – 2 years
Location:1-3.5 Lacs P.A.
Remote
Office locate- Chennai
Job description
FRESHERS CAN ALSO APPLY
Kindly carry Aadhar / Pan Card with updated resume
Kindly mention the name Thrisha – HR on top of your Resume
Exp – 0 – 3 Yrs
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
4. Monitor customer payments activity to ensure receivables are collected in a timely manner
5.Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
8. Assists with the cleanup of UC’s (unapplied credits), short paid invoices
9. Send Dunning letter to customers to make the payment of delinquent accounts
10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
11.Update Daily/Weekly trackers and perform self-quality check
12.Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Developments
16.Involve in Process Improvements and its implementation
17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements
18. Interact and Coordinate with the support functions teams
19. Preparing questionnaires along with training team for Internal Assessment
20.Adherence to Control and Compliance and collate related documents towards external / internal audit
21. Acting as a backup to the Team lead as and when required
Role:
Collections
Industry Type:
BPO / Call Centre
Department:
customer success ,Service &Operations
Employment Type:
Full Time, Permanent
Role Category:
Voice / Blended
Education:
B.Com in Any Specialization
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