Tech Mahindra is an Indian multinational information technology services and consulting company. It was formed in 1986 as a joint venture between BT Group and Mahindra & Mahindra. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai
DATE AND TIME:
DATE:21st July – 23 July
TIME: 11.30 AM – 5.00 PM
VENUE:Plot 131-133, Noida Special Economy Zone, Block A, Phase-2, Noida, Uttar Pradesh 201305 (Tech Mahindra New Building) (View on map)
For Any Further Query & for Active Response share me your updated CV over
WhatsApp :-
Aditya Choudhary (HR)- 8920936468 (Share CV on Whatsapp No Calls)
(aditya.choudhary1@techmahindra.com)
Divyansh (HR) – 9032269270 (Share CV on Whatsapp No Calls)
(dj00865836@techmahindra.com)
EXP:1 – 5 years
SALARY:3.75-4.25 Lacs P.A.
Job description
Role & responsibilities
- Resolve International customer queries Over Chat.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and Chat handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Preferred candidate profile (Min 1 Year Experience In international Chat)
- Proven customer support experience or experience as a Client Service Representative.
- 35+ WPM Typing speed with 90+ Accuracy.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Perks and benefits
- Salary Up to 4.33 LPA ( Salary is totally depend over Experience )
- Both side cab
- Loyalty Bonus
- Incentives
Employment Type: Full Time, Permanent
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