Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, and we take pride in our ability to innovate and drive success for our clients through cutting-edge technology and industry best practices.
Exp:0 – 1 years
SALARY:50,000-3 Lacs P.A.
JOB LOCATION:Hyderabad
Job description
Role & responsibilities
Roles & Responsibilities:
– Expected to build knowledge and support the team.
– Participate in problem-solving discussions.
– Assist customers with technical issues and provide solutions.
– Troubleshoot and resolve hardware and software problems.
– Document and track customer issues and resolutions.
– Collaborate with cross-functional teams to resolve complex technical issues.
– Provide excellent customer service and ensure customer satisfaction.
– Stay up-to-date with the latest technology trends and advancements.
– Assist in the development and improvement of IT support processes.
Professional & Technical Skills:
– Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
– Good To Have Skills: Experience with Customer Service Operations.
– Strong understanding of IT support principles and best practices.
– Knowledge of troubleshooting hardware and software issues.
– Familiarity with remote desktop tools and ticketing systems.
– Excellent communication and interpersonal skills.
– Ability to work well in a team and collaborate with cross-functional teams.Role:
Desktop EngineerIndustry Type:
IT Services & ConsultingDepartment:
IT & Information SecurityEmployment Type:
Full Time, PermanentRole Category:
IT Support
Education:
B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization, BCA in Any Specialization
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