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0 – 3 years
Not Disclosed
Time and Venue
22nd May , 11.00 AM – 2.30 PM
Building 2 Cendor techspace IT/ITS , sez ,tikri sec 48 Gurgaon 122001
Contact – Sonali ( 07011914077 )
Job description
Looking for Customer Service Representative with International voice background for US Process.
Job Location: Gurgaon (both side Transport)
Shift Timing: Us Process (Night Shift)
Summary
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Relevant Experience
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5 day work week.
- Collaborative environment with best in class professionals.
Category
International customer service – Voice
Working Conditions
Flexibility to work in 24*5 shifts (5 days working)
Education Skills
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.)
- Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience.
Work Location
GurgaonRole:
Customer ServiceIndustry Type:
BPO / Call CentreDepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Customer Success, Service & Operations – Other
Education:
Any Graduate
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