Wipro operates in over 60 countries and serves clients in industries such as financial services, healthcare, manufacturing, retail, and telecommunications. Major services provided by Wipro are: IT services such as software development, system integration, and IT consulting
DATE AND TIME:
- Date: 12th March 2025 (Saturday)
- Time: 10:30 AM – 1:00 PM
- Venue:
Unit No. 2, Plot No. 31, Rajiv Gandhi Infotech Park, Phase 2, Hinjewadi, Pune – 411057
Apply:
Contact HR: Nishant Rathore
Walk-in directly with your updated resume!
Kickstart your IT career with Wipro and become a part of a global tech leader!
Job Details:
- Position: Service Desk Specialist
- Company: Wipro
- Experience: 0 – 5 years
- Salary: Not Disclosed
- Location: Pune (Hinjewadi Phase 2)
- Qualification: Any Graduate
- Industry: IT Services & Consulting
- Employment Type: Full-Time, Permanent
Roles & Responsibilities:
Provide technical support for end-users via calls, chat, email, or walk-ins
Diagnose, troubleshoot & resolve IT issues (Windows, Mac, VDI, VPN, MS Office, Outlook, etc.)
Log and document incidents in the management tool
Escalate critical tickets requiring urgent action
Follow ITIL framework and adhere to SLAs
Ensure high customer service standards
Open to working in a 24×7 shift environment
Skills :
IT Helpdesk (Voice) experience preferred
Excellent verbal & written communication skills
Basic networking knowledge (DHCP, DNS, TCP/IP, VPN)
Windows, Mac OS, Active Directory, MFA, Printer Mapping
Familiarity with ITIL concepts
Ability to troubleshoot standard applications (Outlook, MS Office, Zoom, Jabber, Browsers, etc.)
Good problem-solving & organizational skills
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