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An inspiring environment, continuous growth opportunities, unceasing innovation, and work-life balance make Wipro a great workplace. At Wipro, we strive to offer more than just a job. We offer new career avenues that intersect our business in a way that you develop your full potential, while maximizing the company’s growth. We firmly believe that we can achieve business efficiency only through our people and their expertise in innovation.
DATE AND TIME:
14th November , 11.00 AM – 12.30 PM
Gigaplex Building 3, Mindspace – Airoli West, 3rd Floor, Plot no. 1.T.5, MIDC, Airoli – 400708
1 – 3 years
Navi Mumbai, Mumbai (All Areas)
Job description
Requirements – Analyst (Process: US HR operations – Voice process)
Work Experience – 0 – 36 months
Summary
- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience – Grad freshers to 3 Minimum years of experience in customer service domain / Need excellent communication skills
Category – Back office/Customer query handling or data management
Working Conditions – Night shift (5 days working). Saturdays and Sundays are fixed off.
Transport – One way transport will be provided.
Education Skills – Any graduate –
Work Location – AiroliRole:
HR Operations – OtherIndustry Type:
BPO / Call CentreDepartment:
Human ResourcesEmployment Type:
Full Time, PermanentRole Category:
HR Operations
Education:
B.Com in Any Specialization, B.Sc in Any Specialization, Any Graduate, B.A in Any Specialization
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