Wipro operates in over 60 countries and serves clients in industries such as financial services, healthcare, manufacturing, retail, and telecommunications. Major services provided by Wipro are:
- IT services such as software development, system integration, and IT consulting.
- Business process services including customer service, finance and accounting, and human resources.
- Consulting involves advising companies on business strategies, technology solutions, and organizational improvements.
- Engineering services including product development, research and development, and technical support.
- Cloud services such as cloud migration, management, and infrastructure services.
DATE AND TIME:
Date: 21st, 22nd November 2024
Time: 10.00 AM to 12.00 PM
Job Location: Hyderabad
Role Category: IT Support
Job Position: Technical Graduate (SD Administrator)
Experience: Freshers
Salary: Rs. 3,00,000 – 3,50,000/- per annum
Qualification: BE, BTech, MTech, BCA, MCA, BSc (Computers), MSc, PG Diploma (Computers)
Job Description:
- Wipro Walkin Drive For Fresher Technical Graduate – Hyderabad.
- Shifts: Rotational – 24/7 (5 days WFO).
- Mode: Work From Office
- Work Location: Gopanpally, Hyderabad .
Eligibility :
- Looking for freshers with good technical knowledge & excellent English communication skills.
- Technical Graduates Preferred.
Responsibilities:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
- Identify and escalate tickets requiring urgent attention and action.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Deal with and resolve helpdesk requests.
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off.
Documents Required:
- Carry an Govt ID Proof & Updated Resume along (MUST).
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