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Job Location: Bangalore
Role Category: IT Support
Job Position: Desktop Support Engineer (Contract Role)
Experience: Freshers/Experienced
Qualification: BE, BTech, BSc, BCA, MCA, MSc (IT)
Job Description:
- Zycus is hiring for Desktop Support Engineer (Contract Role).
Roles and Responsibilities:
- Installation, configuration, diagnosis and resolution of technical issues related to Microsoft products viz. Microsoft client operating systems (Windows7/ Windows8, Windows10), Email (Outlook), File & Print service, MS office, and various business applications etc.
- Installation, configuration, diagnosis and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptop, printers and scanners etc.
- Migration and Deployment of Desktops and laptops build as per company standards.
- Communicating with overseas customers and solving their desktop related problems by using remote tools like Skype for Business, Web Ex etc.
- Supporting desktop maintenance, security maintenance, including virus updates and patch management
- Interacting technical people at a variety of levels as well as ability to address technical issues with non-technical associates.
Eligibility Criteria:
Ideal candidate would have:
- Bachelors Degree in Engineering, Computer Science, MCA/BCA, MSc-IT,
- Freshers can apply.
- Nice to have 1-2 of Experience in troubleshooting operating systems, hardware & software.
- Good communication skills.
- Willingness to work in rotational shifts.
- Experience in Office 365.
- Good logical ability & time management skills.
- Smart approach towards incident management.
- The ability to communicate with overseas customers and problem solving ability by using remote tools like Microsoft Teams, Web Ex etc.
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