Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Date and Time:
5th October, 11.30 AM – 1.30 PM
Genpact, Imagine Tech Park, Plot no 6, DP Block, Sector – V, Salt Lake, Kolkata
Walk-In Drive
- Experience: 00 +Years
- Qualification: Any Graduate
- Job Location: Kolkata
- Role : Customer service Roles-Non voice Roles
- Openings: 01
Job Description
Responsibilities
• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
• Any Graduate (except Law)
• Freshers are eligible
Preferred qualifications
• Effective probing skills and analysing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)
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