Genpact is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
DATE AND TIME:
- Date: 31st January 2026
- Time: 11:00 AM – 1:30 PM
- Venue:
ICA Edu Skill Gandhinagar
201, Second Floor, Megh Malhar Complex,
Sector 11, Gandhinagar, Gujarat – 382010
JOB DETAILS:
Job Role
- Process Associate / Developer – Customer Service
- Role Category: Customer Success, Service & Operations
Industry
- BPM / BPO
- Department: Customer Success, Service & Operations
Work Location
- Ahmedabad (Work From Office)
- Hiring for candidates from Ahmedabad, Mehsana & Surat
QUALIFICATION
- Education: Any Graduate (Except Law / Diploma)
- Experience: 0 – 2 Years
- Freshers: Eligible
- Openings: 20
Shift Details
- Rotational Shifts
- Flexible schedule (including weekend shifts)
Responsibilities
- Respond to customer queries and concerns
- Provide support for data collection and account recovery
- Understand and follow client processes and policies
- Reproduce customer issues and escalate product bugs
- Deliver excellent customer service experience
- Demonstrate critical thinking and problem-solving skills
- Work effectively both independently and within a team
Skills
- Good communication skills (written & verbal English)
- Neutral English accent preferred
- Strong analytical and probing skills
- Customer-centric mindset
- Active user of internet and online applications
Documents
- 2 Passport-size photographs (one to be pasted on resume)
- 2 Copies of resume
- Original Aadhaar Card
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