Infosys BPM is a global leader in business process management and services, supporting clients across industries with customer experience, digital operations, and technology-enabled solutions. Infosys BPM offers a strong platform for professionals to grow in international customer support with global exposure and continuous learning.
DATE AND TIME:
- Dates: 24th & 26th December 2025
- Time: 10:00 AM – 2:00 PM
Venue:
Infosys Limited – Gate No. 2
No. 40/P–41/P, Electronic City Phase II,
Industrial Area, Konappana Agrahara,
Bengaluru – 560100
Landmark: Sunik Industries
Contact Person: Thulasi
Job Details
- Role: International Customer Support – Voice Process
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Employment Type: Full-Time, Permanent
- Experience: 1 – 4 Years
- Job Location: Bengaluru (Electronic City – Phase II)
- Work Mode: 100% Work From Office
- Shift: Night Shifts | Rotational Week Offs
- Salary: Not Disclosed
- Openings: 100
General Skills
- Excellent communication & soft skills
- Professional call structuring
- Empathy-driven customer approach
Technical Skills
- Basic understanding of client processes
- Ability to resolve routine customer issues
- Tech-savvy with quick adaptability
Key Competencies
- Strong customer service orientation
- Team player with collaborative mindset
- High adaptability & professional conduct
QUALIFICATION
- Qualification: Any Full-Time Graduate (15 years of formal education)
- Prior customer service/contact center experience preferred
- Customer support certifications (optional, preferred)
Documents
- Updated resume (printout)
- Any 2 Government IDs: PAN / Aadhar / Voter ID / Passport
- Original academic documents:
- 10th & 12th Mark Sheets
- Graduation – All semester marksheets, CMM, Provisional & Degree Certificate
Mandatory Requirements
- International Voice Support experience – Mandatory
- Excellent English communication (Speak / Read / Write)
- Strong customer handling & problem-solving skills
- Willingness to work night shifts
- Comfortable with 100% WFO – Bengaluru
Key Responsibilities
- Handle international customer queries via voice calls
- Build rapport through empathy, active listening & professionalism
- Provide effective resolutions by understanding customer needs
- Maintain high standards of ethics, integrity & customer satisfaction
- Adapt quickly to tools, processes, and workflow changes
Note: Laptops & cameras are not permitted. Government ID is mandatory for campus entry.
